North East Quality Council (NEQC)

TUESDAY, OCTOBER 19, 2004
7:30-8:30	Registration - Refreshments - Exhibit Hall
8:30-9:30	Key Note Speaker – Dr. A. V. Feigenbaum, President and CEO, General Systems; “Business Growth and the Future of Quality”
9:30-9:45	Break - Exhibit Hall
Time	Track 1 Techniques	Track 2 Improvement	Track 3 People	Track 4 Innovation
10:00-11:00	The Crucial Role of Optimization in Statistical Control of Technical Processes. 11A - George Zeliger	Process Based Auditing 12A - Jack Reardon	Recognition and Rewards: Making a World of Difference. 13A - Deborah Mackin	Customer Satisfaction: Four Challenges for Quality Managers. 14A - Roger Berg. Ph.D.
11:00-11:15	Break - Exhibit Hall
11:15-12:15	Systems Science and Applications in Quality. 11B - Sezai Dogdu Ph.D.	Does Your Quality Management System Delight? 12B - Charles Marsman	Personality Type, Team Building and Process Improvement: A Natural Combination. 13B - Scott Crawford and Sandra Voogd	Not Your Father’s Baldrige Anymore. 14B - Kay Kendall
12:15-1:45	Luncheon Speaker - Mr. Joe DeFeo, President and CEO, Juran Institute: “A Road Map for Breakthrough Change”
1:45-3:45	Being a Coach: Help others Excel 11C - Leslie Steer	Failure Modes and Effects Analysis (FMEA). 12C - Angelo Scangas	Tips & Techniques for Adding Fun to Quality Training. 13C - Timothy King	Lean Six Sigma – Best Practices: A Panel Discussion. 14C - Sean Anzuoni, Ajoy Basu, and Jay Patel
3:45-4:00	Break - Exhibit Hall
4:00-5:00	Accelerated Testing as a Key Factor of The Development and Improvement of Product Quality 11D - Dr. Lev Klyatis	Process Mapping Made Easy 12D - Carol Beauchesne and Diane Dixon	Infusing the Voice of the Customer Into Every Business Unit 13D - James De Phillips and Ann Warmuth	The Ultimate Human Resource: How to Think. 14D - Wally Hauck
5:30-7:00	Reception, Awards, and Prizes ($2000 worth of prizes to be given)

WEDNESDAY, OCTOBER 20, 2004
7:30-8:30	Registration - Refreshments - Exhibit Hall
8:30-9:30	Key Note Speaker – Dr. Jerry Zimmerman, VP of Quality of Raytheon: “An Improvement and Innovation Journey for New Millennium”
9:30-10:00	Break - Exhibit Hall
Time	Track 1 Improvement	Track 2 Tools	Track 3 Standards	Track 3 Medical
10:00-11:00	Supplier Certification 21A - William O’Brien	How to Start and Enhance a Consulting Business. 22A - Jay Patel	Transitioning to ISO 13485 23A - Joe Azary	ISO-izing a Hospital – Where to Start. 24A - David Briggs and Louis DiOrio Sr.
11:00-11:15	Break - Exhibit Hall
11:15-12:15	Applying Six Sigma to Software Development: A Practical Guide. 21B - Dr. William Eventoff	Zero Acceptance Number (c=0) Sampling Plans. 22B - Nick Squeglia	Principles of Quality Management 23B - Roger Keller	Quality in Healthcare: Difficulties Due to Ethnic, Cultural and Religious Diversity. 24B - Sandra Feliciano
12:15-1:45	Luncheon Speaker - Rob Peck; CEO of Zestworks; “How to raise the bar by thinking outside the box”
1:45-3:45	Value Stream Mapping: The Key to Process Improvement. 21C - Sal Ganino	Simplified Statistics 22C - P. J. Jain and Chet Lizak	Lessons learned: Implementing ISO. Q & A ‘s from the experts on ISO 13485, ISO 9001:2000, ISO/TS 16949, and AS 9100. 23C - Joe Azary, Woody Cashman, Marty Millea, and Dan Whelan	Improving the Effectiveness of Medical Device Software Validation. 24C - Steve Rakitin
3:45-4:00	Break - Exhibit Hall
4:00-5:00	Be Your CEO’s Hero! Use ISO 9001/ 14001 to Reduce the “Enron” Risk 21D - Sandy Liebesman	Part-to-Part Variation – Why wait? 22D - Jack Meagher	A Case Study of ISO 14001 and Greening the Suppliers 23D - Gabriele Crognale	To Advance from Healthcare Quality to Healthcare Excellence. 24D - Michael Crago

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