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Pre and Post Conference seminars
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Root Cause Analysis
This 2-day course consists of lectures, practice and role-play providing attendees
with an in-depth understanding of how to analyze a system in order to identify the
root causes of problems
WHO SHOULD ATTEND?
Quality and process engineers, technicians or others responsible for troubleshooting
technical problems, corrective action coordinators, or managers; supervisors, team
leaders and process owners; anyone who wants to improve their ability to solve recurring
problems
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The seminar topics include:
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The difference between problem solving and root cause analysis
Why effective root cause analysis is more important in today’s world
Some common problem solving models and their weaknesses
Five steps for performing the root cause analysis part of problem solving
What each step accomplishes and some tools available for carrying it out
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Enhance problem solving effectiveness by providing a model for deep problem situation
analysis.
Clarify the difference between analytical and creative thinking. Then determine
when each is most useful.
Promote the ability to provide problem-solving support in situations where one is
not an expert in the process or technology involved.
Expand the range of tools available for analysis of problem situations.
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Differentiate between problem solving and root cause analysis:
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Implement five steps for carrying out effective root cause analysis
Select from and apply a variety of tools that support root cause analysis
Support and critique root cause analysis carried out by others
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Duke Okes has supported the work of quality professionals for more than 23 years
by providing training & consulting in quality management technologies. He is an
ASQ Fellow and certified as a CMQ/OE, CQE and CQA, and holds degrees in technology,
business and education. He is co-editor of the Certified Quality Manager Handbook
(2nd Ed.), a frequent contributor to Quality Progress and writes a regular column
titled “Auditing Outside the Box for The Auditor”. He is the author of “Root Cause
Analysis: The Core of Problem Solving and Corrective Action”.
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Clear your calendar and mark the date!
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WHEN:
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October 21-22, 2010 |
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WHERE:
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Best Western Royal Plaza,
Marlborough, MA |
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Course Code:
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106 |
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TIME:
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9:00 am to 5:00 pm |
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TO REGISTER PLEASE VISIT OUR WEBSITE.
NEQC Administration, Phone: (508) 987-3800 Fax: (508)
987-1464
E-mail: Registration@neqc.org
Website: www.neqc.org
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